Resume

George E. Law
106 Autumn Way, Liberty, SC 29657 * Cell: 864-419-4081 * George@GeoLaw.com

Education:

Bachelor of Science – Information Systems Management – SUNY College at Buffalo 1991
Certifications – Red Hat Certified System Administrator – June 2021

Experience:

Red Hat – RTP, North Carolina

October 2021 to Present

Technical Support Engineer

  • Provide technical support for Red hat customers running RHCS (Red Hat Ceph Storage) software defined storage.
  • Troubleshoot RHCS issues across multiple versions of RHEL (7,8) – troubleshooting required basic system admin skills to troubleshoot issues such as ntp clock skews, network latency, SAR analysis of cpu/memory/disk io that could impact the RHCS storage components.
  • Troubleshoot new installs, upgrades involving docker/podman containers and ansible
  • Escalate support cases to development/engineering via bugzilla for further analysis when needed. Work with engineering to try to reproduce issues in internal lab environments.
  • Analyze source code/package sources to determine root cause.

Bluefin Payment Systems – Atlanta, GA

August 2021 to October 2021

Sr. Systems Administrator

  • Maintain systems for PCI compliance.
  • Linux server builds on VMWARE ESXI
  • Monitoring of internal processes and batch jobs

IBM – Hillsboro, Oregon

June 2016 to August 2021

Linux Support Engineer

  • Tier 2/Tier 3 Technical support for Red Hat, Suse and Ubuntu Linux for X86, PowerPC, and System Z.
  • Worked with customers by phone, email, and web-based remote sharing sessions to identify problems and work towards a satisfactory resolution.
  • Typical problems include crash root cause analysis, issues with SAN, RAID, NAS, NFS, ISCSI and fiber channel implementation, and troubleshooting H/A cluster failovers.
  • Reproduce customer problems in a lab environment when necessary to develop and test work arounds/solutions.
  • Reviewed server kdump vmcores to investigate and identify customer problems.
  • Escalate support cases to senior back-end SME (Subject Matter Experts) for further analysis when needed. Collaboration with external vendors (Red Hat, Suse, Canonical) to resolve known defects and internal teams for effective problem identification and resolution.
  • Technical account management for IBM premium customers – perform periodic reviews of support cases, system updates and defects, and any new security vulnerabilities.

Charter Communications – Simpsonville, South Carolina

June 2012 to June 2016

Sr. Unix System Administrator

  • Red Hat Linux/Sun Solaris Administration – kickstart/wanboot installs on both physical and virtual (VMware/zone) servers, server maintenance, patching, storage SAN attachments, troubleshooting day to day issues.
  • Data center activities – racked new hardware, ensure proper cabling to corporate standards.
  • Remote system management using VMware VCM/Red Hat Satellite.
  • ITIL tasks (Change Management, Incident response, Problem investigation, and support requests) using Remedy/ServiceNow to ensure timely responses per SLA.
  • Write procedures for Change requests, system updates and maintenance tasks.
  • Mentor team members to help share my knowledge and skills.
  • Scripting (bash, Perl, PHP) to assist in system administration tasks.
  • Automated VM deployments for internal “cloud” platform – Custom server deployments based on selected options such as: anti-virus, httpd, jboss, jdk, oracle client, user profiles, and weblogic.  Scripted using powershell and bash.

Windstream/Tek Systems – Greenville, South Carolina

February 2012 to June 201

IT Analyst – Applications Operations

  • Troubleshoot web applications issues on Apache httpd, JBOSS, and Web Logic application servers running on Solaris and Red Hat Linux servers.
  • SSL Certificate management for JBOSS and Tomcat.
  • Apache httpd, JBOSS, and Web Logic code deployments
  • Scripting (bash, PHP, Perl) to automate system tasks.

Servosity – Greenville, South Carolina

November 2009 to February 2012

Web Developer/Linux System Administrator

  • Linux System Administration (Centos 5.x). NFS Tuning of Linux file servers. Apache httpd and Tomcat application administration. Red Hat kickstart server installs.
  • MySQL Database administration – Install and administer MySQL databases.
  • System monitoring and security monitoring using custom scripting and nagios
  • Server Virtualization using VMware ESXi – reduced hardware and power costs.
  • Nexenta NexentaStor server management – Configure ZFS file systems and replication.
  • Web Development: Redesign of Servosity.com corporate website using WordPress. Streamlined and updated Servosity customer portal so all portals ran off a common code base.
  • Scripting (bash, PHP, Perl) to automate system tasks.

View Digital Media, LLC – Central, South Carolina

February 2008 to November 2009

Web Developer/Linux System Administrator

  • Linux System Administration (RHEL/Centos 5.x) : Apache httpd, BIND, Adobe Flash Media Server
  • MySQL Database administration
  • Web Development: Developed customer websites using Custom PHP / MySQL / Joomla / WordPress.

Champion Communications – Greenville, South Carolina

April 2007 to February 2008

Web Developer/Linux System Administrator

  • Linux System Administration (RHEL/Centos 5.x) : Apache httpd, BIND, Adobe FMS, cPanel/WHM
  • MySQL Database administration
  • Scripting (bash, PHP, Perl) to automate system tasks.
  • PHP/MySQL Development Developed customer websites using Custom PHP / MySQL / Joomla / WordPress.

Ionosphere, Inc/Nuvio Corporation – Greenville, South Carolina

June 2004 to April 2007

Web Developer/Linux System Administrator

  • Linux System Administration (SUSE 9.x) – Apache httpd, NFS, Postfix, SAMBA
  • MySQL Database administration. Schema design and tuning. backups, recovery, and conversion.
  • Scripting (bash, PHP, Perl) to automate system tasks.
  • Web Development:
  • B2B portal website (PHP/MySQL) for VOIP resellers to manage customers. Integration with internal and third-party websites using APIs to provision VOIP ATAs and DIDs
  • Internal interface to allow configuration of VOIP routers and Sonus switches based on least cost routing and reporting. This reduced equipment costs and leases, saving $25K per month.

International Plastics, Inc – Greenville, South Carolina

March 2004 to June 2004

IT Support

  • Linux System Administration – build internet email servers using Fedora Core Linux
  • PHP/Unix Shell Scripting.

Software Workshop, Inc – Baldwinsville, New York

July 1997 to August 2003

Web Developer/Unix System Administrator

  • Unix System Administration (Red Hat 5.x, 6.x, 7.x/Solaris ) – configured applications such as Apache httpd, Tomcat, Sendmail, BIND, NFS, autofs, Samba, ChiliSoft ASP
  • Developed disaster and crash recovery plans.
  • MySQL database server administration.
  • Scripting (bash, PHP, Perl) to automate system tasks.
  • Web Development – developed customer websites using Custom PHP/Perl/MySQL.
  • Expanded customer control panel to incorporate customer self-install “wizards” to install website components within customer space.

Computer Skills:

Operating Systems

  • Apple MacOS
  • Linux – Red Hat (RHEL/CENTOS 5.x, 6.x, 7.X,8.X), SUSE SLES 11 / SLES 12 / SLES 15, Ubuntu
  • Microsoft Windows (“advanced user”)
  • Sun Solaris

Programming Languages:

  • HTML, JavaScript, Perl, PHP, SQL, Unix Shell (csh, bash, ksh)

Activities:

I am the coordinator of an online support group for parents of children suffering from Lissencephaly, a rare brain disorder.

Affiliations:

Upstate Carolina Linux Users Group

References:

Available upon request.